Return Policy

Return Policy

We want you to be happy with your purchase from MixTumbler!
Please contact our support department for the return label before sending anything back to us.

Please email mixtumberhelp@gmail.com to get your return label.


Contact us within 30 days of the original purchase, and a return will be set up, but any shipping costs or coupons won't be refunded. A small restocking fee may apply. Don’t refuse packages, it's expensive for you.


« Arrangements for a return must be made within 30 days of the date the order is received (this isn't when the order was placed mind you, but when the package arrives in your hands.)


* Returned items that are not defective may be charged a restocking fee of up to 15% of the retail value of each product ($5 minimum), and shipping will not be refunded. Alternatively, we can provide
90% of the purchase price in store credit for your returned item. ($5 minimum restocking fee still applies.)


o Unless explicitly stated by MixTumbler, any coupon codes provided for customer use are discounts for products, not shipping.


« Original and return shipping charges for any non-defective returns are the sole responsibility of the customer. If we are at fault, MixTumbler will provide a return shipping label and/or (with MixTumbler prior consent) reimburse return shipping charges for non-expedited, trackable shipping methods.


« Original and return shipping charges for any non-defective returns are the sole responsibility of the customer. If we are at fault, MixTumbler will provide a return shipping label and/or (with MixTumbler prior consent) reimburse return shipping charges for non-expedited, trackable shipping methods.


o Any shipping and/or customs charges billed to a MixTumbler shipping account and not explicitly authorized by MixTumbler will be billed to the customer.

o If a defective part was reported and a label was sent out to you but it comes back fully functional or damaged, then the charge for the label will be deducted from the refund.


« If a return does not come back in the condition it was sent out in (i.e. A torn cable, cracks, scratches, used adhesive, etc.) a refund may be denied (or additional charges may apply), and the item can be sent back out to you at your expense. If your part doesn’t qualify for a refund, we will reach out to you, and if there is no response within 7 days, the part will be properly recycled. This 7 days also applies to items returned to us that include original pre-installed components transferred over to them.

+ Rejecting receipt without consent or unauthorized redirection of the package (i.e., the package is returned due to failure to make proper arrangements with the shipping carrier during the Customs/delivery process) may be subject to a 50% restocking fee ($5 minimum) on top of any return fees. Any fees or shipping charges incurred by the unauthorized return of the package will be re-billed to the customer in the form of a deduction from any applicable refund amount. In cases where a rejected package costs more than the order itself, a refund is not possible.

If in doubt, please contact us and we'll do our best to get you taken care of. Please email mixtumberhelp@gmail.com for any questions and returns.


Satisfaction Guaranteed 30-day Return Policy


If you are unsatisfied with our MixTumbler product, or if it arrives damaged, you may return the unused portion 30 days from the date that the product was originally shipped to you for a refund according to the following terms. To obtain a refund, your return must be approved and postmarked 30 days from the date that the product was originally shipped to you.


The following terms apply to all returned items:
* To return a product for an exchange or refund simply email us at mixtumberhelp@gmail.com and you will be given a Return

« We cannot process or refund packages marked “Return to Sender.”
+ A 15% restocking fee will apply to the retail value of each product labeled on the original packaging.


* Product must be in its original MixTumbler packaging undamaged.
« Refunds will be issued to the same credit card or method of payment that was charged when ordering the product.


« Shipping charges, Restocking fees, and return shipping charges are not refundable in any case.

For More Inquiries

Contact Us for help:

Email: mixtumberhelp@gmail.com

Phone: (646) 886-8711

Address: 16192 COASTAL HIGHWAY
LEWES, DELAWARE 19958